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By engaging with you, our consumer, our understanding of what is important to you will make sure we deliver services that can contribute to improved health in a person centred and caring together way.

Our Strategic Directions drives excellence in healthcare. Health services work within a legal environment that also drives how we do things. Policy and legislation can be led by the State and Commonwealth Governments. Within Tallangatta Health Service this is applicable across our range of services within aged care, hospital care, community and primary care.

Purpose of our Consumer Engagement

Tallangatta Health Service seeks to have consumer participation as part of the way we give care every day. We are committed to providing opportunity for consumers to participate in the planning, design, delivery, monitoring and evaluation of our health service as part of the Tallangatta Health Service culture.

This will contribute to enhanced person centred care by:
  • Incorporating consumer experience and feedback to improve services at a system or local level, thereby improving the quality of health care and health outcomes.
  • Creating consumer friendly services.
  • Improving communication between the consumer and Tallangatta Health Service.
  • Engaging people so services are responsive to diverse groups needs.
  • The consumer feeling valued, cared for and respected.
  • How you can currently engage with Tallangatta Health Service?

    There are a variety of ways you can engage with Tallangatta Health Service currently and we hope to expand opportunities.

    The following is an example but by no means exhaustive.

    At the organisational level:
    • Towong Alliance (group comprised of health services and local Council within Towong Shire)
    • Tallangatta Health Services Annual General Meeting (AGM) is a key community event and well attended with opportunities provided to receive and collect information and feedback.  
    • Consumer Engagement Advisory Group (CEAG)
    At the programs & service level:
    • Complaints and compliments management process
    • Resident and Friends Meetings in Bolga Court and Lakeview Nursing Home
    • Volunteering within Tallangatta Health Service
    • Providing feedback on consumer publications
    • Victorian Health Experience Survey
    • Presentations to community groups including schools and service organisations
    • Farm Expo - Health Promotion
    • Volunteer meetings
    • Community Garden - Lakeside Garden
    At the individual level:
    • Consumer satisfaction surveys e.g.: Discharge survey, MCHC satisfaction survey
    • Reviewing the Annual Report
    • Discharge Planning
    • Complaints and Compliments management process
    • Staff feedback through People Matter Survey
    • Staff forums
    • Articles in the local newspapers, website and Facebook.
  • Who represents our consumer voice?
    • At a strategic level the Board of Tallangatta Health Service has established a sub-committee, the Consumer Engagement Advisory Group (CEAG).
    • This group operates under a Terms of Reference that provide the group with its framework. This group represents the diversity within our community and connects with relevant people/groups as well and bring forward their opinions.
    • At an operational level consumer engagement will be governed by the Leadership Team Committee.
    • Accountability for consumer engagement will sit with both the operational and strategic levels with over-arching responsibility with the Board.

    The Tallangatta Health Service Consumer Engagement Advisory Group’s (CEAG) purpose is to provide advice to Tallangatta Health Service from a consumer perspective to ensure services available at Tallangatta Health Service are person centred. This Group reports directly to the Tallangatta Health Service Board.

Membership

It is for all people who are users or are potential users of our service.

Collectively the advisory group shall possess:

Become a Member

If you wish to become a member of the Consumer Engagement Advisory Group please contact the CEO or the Executive Assistant.

New members are always welcome.

Community Room Hire

Tallangatta Health Service has available for hire a Conference Room, Hillview, and The Activity Centre facility.

12 PERSONS

Conference Room

The Conference Room has seating for up to 12 persons in a board room seating arrangement. Equipment such as projector screen and video conferencing facilities are available. A small kitchen with beverage making facilities.

16 PERSONS

Hillview

Seat approximately 16 persons. Has a kitchenette and IT connectivity.

30 PERSONS

Activity Centre

The Activity Centre has seating for approximately 30 people with a kitchen available for hiring. There is a large flat screen TV, connected computer and DVD equipment which is also available when required.

Book the Community Room

To make a booking or to find out more about hire please call us.

  • 02 6071 5200