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Have Your Say!

Tallangatta Health Service values feedback on your experience with our programs and services.

We recognise that consumers offer a unique perspective on the daily operations of healthcare, and hearing your concerns helps us improve care and services. Positive feedback helps us and our staff understand what we’re doing well and what you and your family enjoy about our service.

All feedback, whether informal or formal, is welcomed and will be addressed appropriately. Informal complaints may be escalated, and serious issues will be managed by the Executive team.

We ensure no discrimination or prejudice occurs as a result of feedback, and we maintain privacy and confidentiality at all times. Anonymous feedback is accepted, though it may limit the response we can provide.

We aim to investigate and resolve complaints within 35 days.

How You Can Provide Feedback

What Happens to the Record of Your Complaint or Compliment?

A complaint register is maintained at THS.  This includes a record of the complaint/compliment, discussions with the complainant, results of investigations and the outcomes.  This record is kept and treated with strict confidentiality.

All compliments and complaints are provided to the Board as part of monthly reporting.

External agencies

If you prefer you can also contact external agencies regarding your feedback/concerns. Contact details are provided below:

Do you need an interpreter?

If you need an interpreter, you can:

  • Let our staff know you need an interpreter and what language you speak when making an appointment with Tallangatta Health Service.
  • Visit multiculturalcommission.vic.gov.au, and print out an interpreter card in your language to show the staff member.
  • Telephone Interpreter Services

    Victorian Interpreting & Translating Service (VITS)

    As we receive funding from the Victorian Government we receive credit to access this service for free. 

  • National Relay Service

    To communicate with people who have voice and speech disability. There are a number of ways the National Relay Service can assist with communication.

  • Auslan Interpreter Services

    Auslan Services are a national provider of Auslan Interpreters.

    Services available include:

    • Face to Face Interpreting
    • Auslan Interpreters attend your site and interpret in person.
    • Video Remote Interpreting
    • Interpreters work from a remote location from anywhere in Australia and interpret over the internet.