Privacy & Confidentiality

Protecting the Privacy of your Health Information

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• What Information is Collected & Why?

  • Information is collected during your visit to Tallangatta Health Service to assist in your care. It is necessary to collect and keep this information such as previous illness or medication to ensure that the members of the health care team can provide the appropriate treatment.
  • This information will normally be collected directly from you. Other information collected and stored will include your name, address, contact details and details of your local doctor.
  • Each time you attend Tallangatta Health Service, your information will be updated to keep it as accurate and up to date as possible.

• Use & Disclosure of Your Information

  • Your information is used by those involved in your care and treatment. 
  • In addition, we routinely provide information to your local Doctor/service provider by fax or secure electronic means following treatment at Tallangatta Health service.

• Security

  • Tallangatta Health Service protects privacy by keeping personal information secure from unauthorised access, use or loss.
  • As a client you will have a central paper medical record that is stored securely by Tallangatta Health Service. Information is also stored electronically. Your information is accessed in the medical record and electronically by staff involved in your care.
  • All staff employed at Tallangatta Health Service have a duty to protect the privacy of personal information. Strict policies provide staff with guidelines for collection, use, release, security and disposal of personal information. This includes controls on password allocation for accessing the computer system.

• Can I Have Access to Information About Me?

  • Staff in your health care team are the best source of information about your care and treatment. Speak to a staff member if you have any questions about your care.
  • The Freedom of Information Act 1982 sets out your right to access your medical record and personal information held at Tallangatta Health Service.
  • The request process may require you to complete an application and pay a fee.
  • If you identify information that is incorrect or you don’t agree with, you may request that it is amended. Speak with a staff member who will arrange access or amendment of your information.

  
  Written requests for access to your health information can be made to:

  Chief Executive Officer
  Tallangatta Health Service
  25 Barree Street (PO Box 77)
  Tallangatta VIC, Australia 3700